Airtel — issue with sms services-airtel

Address:	Thane, Maharashtra, 400601
Website:	www.airtel.in/4G

This is to informed you that i am facing issue with sms services from last friday (7th sep 2017) ; i have changed my sim from your airtel shop which is located at thane station - west mumbai & sim has been activated on friday (7th sep 17) morning; sms service should be activated within 24 hours as committed by your staff mr. Vikram at the store however this is bring in to your attention that it is not activated till date.

I am doing follow up on daily basis with your customer care & making calls to them daily basis & getting generic answer from them is that "i have to wait we have escalated the query. I am failed to understand what kind of pathetic services is this.

Till date i have made almost 7-8 calls & all the time spoken with seniors authority & they all had given generic answer that"i have to wait; does that customer fault that they have connected with your services.

Yesterday evening your customer care seniors has again committed that it will be resolved by today morning before 1200 (Date: 13/9/2017) however this issue is still unresolved & after that also i made up call today's morning on this no. [protected] & they told me that again i have to wait till friday (15th sep 17).

Because of such pathetic services from your side i am unable to do all my pending otp related work which is hugh loss for me.

This type of services tells about how the inefficiency of airtel staff & they don't care about their customer.

Now i left with only one option to go in to consumer court & file case against airtel.

Expecting immediate revert on this.

Mobile no:[protected]
Sim no:[protected]u
Complaint no: 79422622

Best regards,
Prashant.
+91- [protected]