| Address: | F121, Raheja Navodaya, Sector 92, Gurgaon, Haryana |
Since last month no TV channel is available. Request had been raised for the same, but it has been marked as resolved without visiting my place. Post that we were watching only OTT channels, as they were working. On 25th May, my account got suspended and I recharged it. Post that on OTT channels, it is still showing Account is suspended although on phone app account is active. For the same multiple issues, a request is raised again on 25th May. Engineer visited my place without informing me in advance and I was out of home, I asked him to wait for 10min and after 10min I called him back but he didn't answer the call. Considering your SLA as 24 hours, another visit scheduled for 26th May 11Am, but no calls and no visit till now. A disconnection request was raised on 26th May itself, but it got cancelled without informing me that you guys are cancelling it although the service request is still open. After a lot of conversation with one of the supervisors, a disconnection request is now finally raised.
I would like to inform you that this is the service you have now and on top of it, an additional visiting charge of Rs 150/- you guys ask. Is it a kind of joke???
Now that the requests are not getting resolved even after 4 days, and your agent is asking for more 24 hours i.e. 1 more day. I don't have that much patience. I simply want my refund after disconnection as well as the compensation of my phone bills for calling you almost 30 times during these 4 days plus my security amount (mentioned on the receipt) plus the remaining balance on my setup box.
I hope that you can do it instead of fixing the tickets raised. Was this information helpful? | 
