Comments
Saurav Ahlawat,
Instead of addressing my query, Airtel is going ahead with demands for money and happily charging monthly rentals for services not rendered as well.
Since this complaint - I received a call from someone claiming to be from the escalation department who asked me questions regarding the same issue detailed here and then I heard nothing further.
Airtel had disconnected services due to non-payment in Feb. However, you have not allowed me to cancel the account citing non-payment whilst still going ahead and adding Feb's rental of approx INR 3500 to the bill, even though this service by your own admission was disconnected.
The latest is a call from this morning from number [protected] by a lady claiming to be from 'Legal' and offering a waiver so I pay the bill??
1) Does Airtel Legal Dept do such things?
2) Why is it taking 3 months to resolve a simple matter of overbilling?
Instead of addressing my query, Airtel is going ahead with demands for money and happily charging monthly rentals for services not rendered as well.
Since this complaint - I received a call from someone claiming to be from the escalation department who asked me questions regarding the same issue detailed here and then I heard nothing further.
Airtel had disconnected services due to non-payment in Feb. However, you have not allowed me to cancel the account citing non-payment whilst still going ahead and adding Feb's rental of approx INR 3500 to the bill, even though this service by your own admission was disconnected.
The latest is a call from this morning from number [protected] by a lady claiming to be from 'Legal' and offering a waiver so I pay the bill??
1) Does Airtel Legal Dept do such things?
2) Why is it taking 3 months to resolve a simple matter of overbilling?
42%
Complaints
54508
Pending
0
Resolved
21959
View all 54508 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
This is with reference to your post dated 11 Feb. 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd