[Resolved] Airtel — I've been charged for a service which I have not used even and amount of 40K

ghoshsmr

from Gurgaon, Haryana

Address:	Bangalore, Karnataka, 560035
Website:	www.airtel.in/myplan?utm_Source=Google&utm_content=postpaid&utm_Medium=Search&utm_campai

I've been charged 41000 as a part of data usage over international roaming, all through while I was on WiFi very much and now Airtel is harassing by barring my number and asking for a letter to bring from consumer forum with a plea of getting charges refused.
Airtel now acting and misbehaving in conversation, I have been given enough explanation and evidences per my knowledge but they want to only listen to their system. charges are 55MB data for 41000INR which is like unnecessary blaming a consumer and harassing. There is too much lack of communication and officials are hiding to reply anything over emails.
I am fed up, please help

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May 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 23 January 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Feb 02, 2017

Updated by ghoshsmr I am getting dirty collection calls, evenafter timeline given to me until 22nd Feb then is these kind of calls required ? And surprisingly got to know, Airtel just to avoid customer query they put down phone receiver with any xyz update or irrelevant status. This is really very surprising and disappointing, I am using this number for ages now and multiple times flew to outside country and never such charges occur. Now when I have dues, I want assistance but Airtel using unfair means to trouble and exploit.
Email Id - imraan.[protected]@airtel.in
Contact no. - [protected]
Wrote multiple emails but all are unanswered, commitment was closure until 22nd Feb but now these calls becoming harassment and really bad type dealing. Have to reach some security authority as this is sounding very unsafe talking to Airtel collection folks.

Feb 02, 2017

Updated by ghoshsmr Can I request for a call from Airtel team at [protected] before I take next step, I have been going through tremendous mental pressure and want to end this today. This is really becoming unsecure and Airtel team is not treating our reach properly, instead directing it to some other external agency.
I have paid for Jan 2017 dues and Dec 2016 is left out, waiting for resolution which is promised until 22nd Feb over mail but collection team is troubling day in day out.

Feb 02, 2017

Updated by ghoshsmr Again a threat call and they are calling themselves Airtel officials but I have serious doubt. Updating this space regularly so it is documented and If any mishchieve happens it can be recorded.
From this number : [protected]
Please help here.

Feb 04, 2017

Updated by ghoshsmr Awaiting response team, time is slipping. Please advise

Feb 13, 2017

Updated by ghoshsmr Yet to hear back on this team, please expedite.