Airtel Karnataka — broadband speed never more than 3 mbps for a 40mbps connection

Address:	560038
Website:	www.airtel.in

Not sure how this mail is processed. I am writing this as a last resort. Probably a mail bot will send me an auto response.

Firtly, i have a 40mbps vdsl broadband connection but this connection is supported by airtel 4g hotspot from my phone!!! Ironic.

- ever since airtel shifted to vdsl, the consistency and reliability of bandwidth has deteriorated.
- i believe, the entire airtel chain of hierarchy is aware of it but there is little done to alleviate the pain
- i have never got 40mbps save the first 1 week since the #.
- i have made repeated request to 121 to do something about my bill. They have put the onus on me to beg and get the changes done. I definitely do not think it is customer delight in anyway.

I also under the reason because of all the tpvs that airtel has brought in for wireless services and keeps all the controls centrally. This is ridiculous in any form if airtel wants to have a great customer sat.

Essentially, the front line team has no authority or power to delight the customer and now the service has become even worse.

I have attached a few of 100s of screen shorts on the type of bandwidth i get.

Please resolve the issue technically and financially.

Thankfully, we now have other broadband service providers as options and i have been extremely patient despite paying top dollar for the services.

Regards sunil kumar