Airtel Kolkata — Reference number CLCNF3EST[protected]: Delay in Customer Complaint Resolution by 7 days

Address:	Kolkata
Website:	www.airtel.in/partnerworld/Grievances

Hello:

Airtel has delayed customer complaint from me for no calls can be made outgoing by 7 days instead of 24 hours. They want to show it as faulty SIM Card (REF CLAUSE:: ZTE ZXC10 GMSC Mumbai Alcatel-Lucent - Shahnawaz Anwar) and not their own Switch problem. This is happening because of inefficient and lazy Telecom Call Center girls. Please take note of this case and lodge a case in Kolkata High Court asap.

Thanks.

Regards
Rohan Sarker
CEO - Leonora CHAT

+++++++++++++++++++++++++++++++++

Urgent: Customer Complaint: No calls can be made (Mobile or Landline) from Airtel Prepaid [protected]
Inbox

Rohan Sarker
Wed, Apr 12, 5:10 PM (15 hours ago)
to 121

Hello:

Please take urgent action as no calls can be made (Mobile or Landline) from Airtel Prepaid [protected] for nearly 15-20 days. Call gets terminated with a beep sound within 4-6 seconds. Today I lodged an IVR complaint in 121. No action is taken. Please resolve the problem.

Area where I live: Sherwood Estate [Narendrapur], West Bengal (South 24 Parganas)

Waiting for your kind reply.

Thanks & Regards
Rohan Sarker
[protected]

121
Wed, Apr 12, 6:52 PM (14 hours ago)
to me

Dear Rohan Sarker,

Greetings from Airtel!

This is in reference to your email regarding unable to make call issue for your Airtel mobile number [protected].

At the outset, I regret the inconvenience caused to you.

We would like to inform you that your concern has been registered with reference number CLCNF3EST[protected] which will be resolved by[protected] at 06:47 PM.

Thanks for reaching out to us. Delighted to assist you!

You can ask us your questions using Airtel Thanks App. Your feedback makes us better every day.


Regards,


Airtel - Open To Questions

From: Rohan Sarker
Sent: Wednesday, April 12, 2023 05:10 PM
To: [121 ]
Subject: Urgent: Customer Complaint: No calls can be made (Mobile or Landline) from Airtel Prepaid [protected]

** External Email. Treat hyperlinks and attachments in this email with caution. **