[Resolved]  Airtel — Landline and Broadband Connection

Address:

Bangalore, Karnataka

Hi, I recently took a new connection for Landline and Broadband with Airtel. So, here is a catch guys, Airtel guy came and said that along with this connection you will get free 1000 local minutes and so on. So, i took this connection. Now once all the installation is done, Airtel guys now start saying that you will have to arrange for the Landline Instrument from yourself. They will not be providing that with the connection. So, now my question is : 1. You have provided me a landline connection but not an instrument, so how am i supposed to make use of that landline connection which you have charged me for ? 2. All the other telecom companies in this world do provide instruments with the connection, why is Airtel fooling the customers with these hidden conditions.( I say hidden here as nobody will dream that with landline connection is not coming with an instrument) At the time of booking nothing was told to me about the Landline Instrument not being provided with the connection. So, if you have some policy, you should tell that upfront and not hide behind conditions. Seriously expected better from Airtel. Being a long time loyal customer, something better than fooling customers was expected.