Airtel — landline handset not working. tel no: [protected] / [protected].

Address:

Mysore, Karnataka, 570007

This is maj. Ashwath, proprietor - lahari gas sgency ; rajiv nagar - mysore. Being your one of the poor customer of airtel, having about 10 mobile connections, 02 land lines & internet modem for our office from airtel, we had contacted your mysore office about 15 -20 days back requesting them for replacement of handset of our office fixed line no: [protected] which is not working since almost one month.
Though they (Mr. Pradeep: [protected] at your mysore office) had assured us to replace the handset by 16jan2018, to my surprise, neither they could replace the hand set nor they attend our tele calls since last three days and their mob is either busy / ringing but not picking up our calls since then.
Inview, i am escalating the matter to formally lodge a complaint to airtel customer care to kindly arrange to provide a suitable replacement hand set immediately on high priority orelse suggest us alternate arrangements if any so that we can serve our large customer base of 18000 customers trying to contact our office land line & unable to get through to us due to delay in replacing the faulty handset. We are facing a serious problem / complaints from large no. Of our customers complaining their inability to contact our office for their lpg related enquiries.