Airtel — landline / internet service

Address:	600005
Website:	Cheating customers

Re: forcing service on customer by call center staff after disconnection of service.

Sir,
My mobile no.[protected] our airtel landline no. Was[protected] it stopped working during last week of december, 2017.

The internet connected with that landline was slowly down and the connectivity speed was 64 kbps finally on 30/12/2017.

Immediately i made a personal complaint to local hub and complaint on in the note book available at the local hub were ignored by the airtel staff.

Then, i made complaint to 121 on 4th and 5th since year beginning was a holiday for their company.in response to this, after lengthy explanation, the airtel resolution officer ms. Pavithra, gave a waiver and recorded closure on 6th jan 2018 only and assured that i will not be billed beyond 6th jan 2018, which is suffixed below. But i received a full bill on 20th inst though my connection is down and no longer in use.

The call center staff contact only on sundays and torture me verbally to for getting re-connection and threten that i will be charged for further length of time.

I wrote even to the appellate authority but only sunday call center staff represent the appellate authority and after verbal torture say i will be charged for a further month.

Summary of action by airtel staff
Regn no.[protected]/01/2018 pavithra sundararajan, service specialist bharti airtel ltd closure assured from 06/01/2018

Regn no. 92516288, 20/01/2018, anvesh pulumati, bharti airtel ltd - closure said from 20/01/2018

No solution offered by salagonda varalakshmi, bharti airtel ltd a call center staff represented appellate. [protected]@in. Airtel.com

Now, i have to write to every one including p. M. S grievance cell.

P. Karthigayan

* waiver received *
Dear karthigayan,

Greetings from airtel!

This is in reference to your email requesting to stop airtel services for your airtel account number [protected].

I regret to know of your decision to cancel the connection. Subsequent to our conversation [protected], i have registered your cancellation request with the reference number 92073582. You will receive a call from us within 24 hours, should in case you wish to reconsider your decision to cancel, you may indicate the same on call with our executive.

Your services are expected to be restricted by 07 days.

Monthly rental on your account will not be charged from the date deactivation request is raised, i. E from[protected].

I would like to inform you that rs. 590/- (Adjustment of rs. 500 + service tax of 18%) has been credited to your account. This will reflect in your final bill generation dated[protected]. The revised outstanding amount, after deducting the adjusted amount will reflect in airtel app or self care web site within 48 hours.

However, you will receive confirmation sms on the same excluding gst.

Currently, there is an excess amount of rs. 590/- is reflecting and the same will be adjusted towards your final bill.

Further, the final bill will be generated on[protected]. Rental applicable will be calculated on prorate basis.

We hope to have you as our customer soon again.

Best regards,
Pavithra sundararajan
Service specialist
Bharti airtel ltd