[Resolved] Airtel — Landline only incoming plans not suggested

rpgajjar

from Ahmedabad, Gujarat

Address:

380015

Our numbers[protected] / 40067664, we are 5 years old customer with broadband, we are facing a problem related broadband frequently.
So, we are not ready to continued with broadband, but the landline number is popular in our customer and all advertisements. We required a plan with only incoming facility.
Reaching at company's customer care is very complicated, they can not suggest the plans, which we can afford.
We understand the company has no value for the old customers.

Was this information helpful?

No (0)

Yes (0)

Aug 20, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2016

Airtel Customer Care's response Dear Mr. Gajjar,

This is with reference to your post dated 17 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 24, 2016

Airtel Customer Care's response Dear Mr. Gajjar,

This is with reference to your post dated 17 March 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call.

Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards,

Anil Sachdeva
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence