Airtel — lee's line service

Address:

Ghaziabad, Uttar Pradesh, 201010

Regret to use airtel...

It’s really a shame that we have companies like airtel operating in our country.
They spend a lot in marketing but the ground reality of their work is just 0% of what they commit.
I bought a new lees line connection while collecting the payment cheque and documents i was committed 5-6 days (Not specified that it has to be 5-6 working days) that was on 11-september-2017.
I got no response till 14-september-2017.
When i called on 14-september-2017 to check the status of my connection i was advised that wiring will be done the same day and connection will be up by evening.
On 15-sep-2017 i was told that there no wire available in the store and wire do come in bulk the truck carrying the wire is stuck due to gst and the wire will be delivered to me by 12pm on 16-sep-17
On 16-sep-17 i was advised the guy with the wire is out for delivery an will get it by 3pm.
The above conversation was with mr rajendra from airtel.

On saturday i was introduced to mr navin (Calimed to be mr rajendra's manager)

A new guy mr naveen comes to picture and i take my conversation future with him.
He (Mr naveen) commits the wire to be delivered on 18-sep-17 latest by mid day 12pm.
I have to chase 3-4 times the guy comes to deliver it at around 3 in the afternoon after regular chase up.

Then i call mr rajendra to check when my connection will be up he commits will get it done by the same day 7 pm on 18-sep-17.
After that mr rajendra starts facing some issues picking up my phone.
I chase it up with his manager mr naveen when will my connection be up and running as i am facing business loss due to no internet can’t get my things going.

Mr naveen commits will be done by 2 pm on 19- sep-17.
No one turns up
Then i chase it on 20-sep-17 with mr naveen.

After 10-15 calls and being lingered around i am been connected to mr shashank (Claimed to be zonal head).
As per him there was a technical issue and the connection can’t be done on 20-sep-17.
He (Mr shashank) says please take my commitment your connection will be up latest by 12pm on 21-sep-17.

And here i am again typing this complaint at 12:41 (Ist) on 21-sep-17.
Tried to call all the contact number i had thorough this 10 days of journey they are so busy don't even have the time to pick my call...

Feeling frustrated... Irritated and annoyed... Its employees like the above mentioned names that force the customers to misbehave with cc executive india fighting with the unemployment and some jokers like these get jobs i am really sure they don't know the meaning of commitment nor the hr team of airtel knows how to judge an candidate before offering the jobs.

I really wish that people like mr shashank, mr naveen and mr rajendra working in ghaziabad for airtel should be fired and at least not to be hired again by any organization for any post where a person should have a sense of responsibility.