Airtel — Looting of customers by Airtel

Today (August 31, 2021) while transferring money from Gpay I got to know that I have to reactivate my bank account, so it required a SMS to be sent from a registered no.
As my Airtel services were down I recharged with 79Rs (Smart Recharge). Then I came to know I will not be able to send a SMS by this recharge as it say No SMS services.
So as earlier we used recharge, I did a 10rs recharge for sending SMS, yet I was not able to send a SMS. So I called customer care no.
The customer care replied me that the SMS service will be activated only after a recharge of Rs.129. So in fury I said I want to port my no. because you are costing me unnecessary service charges, he replied for that also I will have to recharge with Rs.129 as an SMS is must.
So it is just looting of costumers in the name of services. If a lay/poor person wants send an SMS in urgency will he go around and look for someone to recharge him with Rs. 129 as most of the work nowadays are on SMS (Bank, Adhar, PAN, or any registration work).

My complaint is against the Airtel company for unnecessary compulsion/ Mandatory recharges.
One side the Government says digital India, but it is not seeing how public is being looted by Airtel for uptake of Digital services. In this manner no poor person will be digital soon.