[Resolved] Airtel — lost money twice while trying to recharge my phone a month back. still have not received a refund

NeethuMG

Address:

Vellore - 632014, Tamil Nadu, India

While trying to recharge my phone i lost 219 rupees twice.
The money got deducted from my account both times but the recharge failed.
Usually airtel refunds withing a day but i still have not received a refund.
This incident happened on 04/04/2020 and later again on 06/04/2020.
I request the authorities to do the needful as soon as possible to schedule a refund and i also request for a reply.
I had directly mailed to the airtel mail id but i received no reply which is very disappointing. Even the call centers weren't functioning due to the lock down.

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Apr 25, 2020

Complaint marked as Resolved

Respected sir, I appreciate your help in my situation and I would like to thank you. But dear sir, I WOULD LIKE TO BRING TO YOUR NOTICE THAT ONLY ONE OF THE REFUNDS WERE DONE AND I STILL HAVE NOT RECEIVED THE REFUND FOR THE FIRST RECHARGE I ATTEMPTED TO DO ON 4TH OF APRIL 2020. I would appreciate your attention to this situation. I once again thank you for your kind help and I request this one more help from the authorities. This recharge was also worth rupees 219 and the transaction happened on 4th April of this year. Thanking you. Neethu M G

Airtel customer support has been notified about the posted complaint.

Apr 25, 2020

Updated by NeethuMG Respected sir,
I appreciate your help in my situation and I would like to thank you.
But dear sir,

I WOULD LIKE TO BRING TO YOUR NOTICE THAT ONLY ONE OF THE REFUNDS WERE DONE AND I STILL HAVE NOT RECEIVED THE REFUND FOR THE FIRST RECHARGE I ATTEMPTED TO DO ON 4TH OF APRIL 2020.

I would appreciate your attention to this situation.
I once again thank you for your kind help and I request this one more help from the authorities.
This recharge was also worth rupees 219 and the transaction happened on 4th April of this year.

Thanking you.
Neethu M G