[Resolved]  Airtel Maharashtra — Pathetic Service

Address:

Thane, Maharashtra

Hello Sir, My name is Roshan Jadhav, and my mob no is [protected] (airtel) I was travelling to Kashmir and Punjab in the month of may, before i called up customer care to confirm the roaming charges, they said their wont be any charges. In the month of june i have been charged with 400-500 roaming charges because of which i did not made the payment. I got an call from Miss Sheetal on 27 June 2014 from Collection agency situated in Malad from no [protected], She asked me to pay Rs 500 immediately and promises to refund rest amount. I did my payment but refund was not given and same has been charged in the next months bill with other charges. I called up today on Aug 5th, 2014 again at 12.15, and explained the scenario to her and she was very arrogant to me and disconnected my call 4-5 times without any intimation. I called up Airtel customer care on 101 wherein i had spoken with Mr Abhishek Gopale, he said we dont have authority to reverse those charges and currently no seniors are available on the floor, how airtel is not keeping backup of seniors on the floor during the day, he confirmed to arrange callback from his senior Priya. What should be done now????? do i have to discontinue with the all services of Airtel (mobile, datacard, DTH)... Please suggest. RegardsRoshan Jadhav