[Resolved] Airtel — main balance and data balance is shown as na in airtel app | |||
The mobile no is [protected]. Till 12th of july 2017 it was showing the main account balance as rs.36 and data balance 2.4 gb (Approx and the validity is till 28 th ju;y). Suddenly from the subsequent day to my surprise its shows all the balance as na. And showing a link for recharge. We are clue less on what is happenning. I have also charged another number [protected] using the app in my phone. The status quo is the same as in my number. Why should i recharge when there is balance. You should be having the details of the usage of the both numbers in your records. Act upon immediately and do the needful to resolve this issue so that the app works alright. And if you are not able to resolve it immediately extend the validity accordingly accordingly and appropriately Let me know if i have to Was this information helpful? | |||
Aug 27, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 17, 2017 Airtel Customer Care's response Dear Ramesh, This is with reference to your post, dated 16 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 20, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 16 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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I have made 2 recharges 100 rs top up and 448 but in app its coming NA .
But if am loggin in web portal it shows 100 rs balance but nothing about 448 recharge in transaction also.
After 24 hrs i have contacted to customer care from other phone and they said its fine from our side.
Even 121 is not connecting when it comes to executive contact part.
Kindly do the needful