[Resolved] Airtel — make my pack - switch over

babune2002

from Pappinisseri, Kerala

Address:

Kozhikode, Kerala, 673016

My consumer id is [protected].

For the last 30 days i have been trying to make my own pack. I have sent more than 50 sms as per their instruction through tv. When i sent sms to 54325 they will ask me to contact [protected].
When i contact them over phone there is no provision in the system to provide service to make my pack. There is one centre at calicut and i went there personally for 3 or 4 times they have no idea.

I am a senior citizen and i do not know about proceed further. Since i have failed i am taking up the matter with you.
Another request your office is that this companies are making fun of the whole govt. Orders.
Yours faithfully,
Raja subramanian
[protected]

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Mar 4, 2019

Complaint marked as Resolved

My complaint not solved. Nobody from the co or anybody contacted through e mail or mobile. Complaint not solved. Raja subramanian 9447468503

Airtel customer support has been notified about the posted complaint.

Mar 03, 2019

Updated by babune2002 have received a reply. which is superfluous and not giving any solution to the problem. If a contact is made to one No. eg.54325 they will replly invalid contact No.[protected]. If the cost of new package is lessor than the old one this thing always happen. They suggest one pack which is costlier than the old existing pack. If we opt for lessor than the old existing one this thing happen. Only think I want to inform the co is that there are many DTH providers in India.