[Resolved]  Airtel — Mental Trauma by Airtel Customer Care

Address:

Bangalore, Karnataka

Hello Sir, I had requested for a new broadband connection on 22nd April '2014 from the online system of Airtel. I didn't get any call from Airtel office on the same. I called them on 24th April to know the status. The executive told that some person will contact me within 1-2 working days. I waited for 3-4 days. No one called. I called again on 28th April and requested them to log a complaint and give me the tracking number of my request. They logged a complaint and promised that person will call for further process. Nothing happened till 30th. I again called customer care on 30th to know the status . I had got the Lead ID till that time by customer care. Executive told that your request has come on 30th May. For me I already lost my work for 9 days. I had requested on 22nd . Then again executive told same stuff that person will come to collect the documents. I called them for next four days daily for 45 minutes to know who is coming for further process. After so much tracking and so many calls to customer care, 1 person came in to collect the documents on 3rd May'14 and installation charges(Rs 500). This guy also promised me to install the broadband the same day. No one came till date for installation. I have been calling customer care daily twice thrice for this. Everyone asking/telling a new thing. But no one is processing my request.I have been spending my precious time 2-3 hours either calling customer care, thinking over this, etc etc. Its giving me a high mental trauma. I have been asking for Area Service manager number for escalation and to find out a way/bottleneck whatever. No Customer Care executive is giving that number. Instead of helping me out, Customer care executive on 9th May'2014 told me indirectly to go some other operator. He should have told me this long back. I would not have wasted my time and mental peace on this.