| Address: | Hyderabad, Andhra Pradesh |
My mobile no. is [protected]. We gave our consent to move from IDEA postpaid to Airtel Postpaid Family Plan. One Mr. Teja, [protected]/[protected], field executive came to our home and delivered three SIM cards for my above mentioned Mobile number and to [protected], [protected] Gowri Devi and [protected](Prepaid to postpaid) Ramya. Idea has released my number yesterday morning and I had inserted the SIM card given to me yesterday i.e. on 11.02.15 at about 10 am. So far it is not activated. Yesterday I had tried to contact Teja, but calls were not going to his number. I had contacted Mr. Samson, [protected] who I understand is the Team leader. After verifying, he has informed me that wrong SIM card was delivered to me and asked me to go to Airtel outlet and get another SIM card. I was to provide address proof and Photo again at the outlet and got the new SIM Card inserted at around 7.45 pm on 11.02.2015. I was told that in 4 hrs it will be activated. Even by 11 am today, it is not activated. I gave a message to Teja, as Mr. Samson was also not responding. Teja told that in Kharkhana Airtel outlet, they have activated my number with some other SIM card and promised to delivered that SIM card by 2.30 pm today and other 2 SIM cards by 13.02.2015. Till 6.30 he did not turn up. When contacted he said that he is nearby our home and he will come in 10 to 15 minutes. When he did not turn up even at 7.30 pm, I tried to contact him and he did not answer the call. I had tried to contact Mr. Samson and even he was not answering the call. I feel that I made a mistake in trying to migrate to Airtel. But now I am in a fix. At this stage I could not go back to IDEA. How to solve this problem. My profession is entirely dependent on my Phone contacts. Any loss that might happen to me, because of this irresponsible behaviour on the part of staff of Airtel, I will have to claim from Airtel. Pl note this and sort out the problem. NRN Reddy, [protected], e mail Id: [protected]@yahoo.com Was this information helpful? | 
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