Airtel — migration from postpaid to prepaid my request rejected by false request as I wanted to be in postpaid

Address:

Chakan Shikrapur Road, Chakan,tal Khed, Pune, Maharashtra, 410501

Hello sir .mai airtrl office gaya tha postpaid to prepaid krne jo bhi due amout bill tha sab pay kiya OTP ki process bhi hui.. unhone customer care ko call kiya aur bola ki bat kro aur batao ki kyu migrate kr rahe ho mene sab bataya aur wo satisfie ho gaye.. lekin 3 ghante bad mene call kiya kab tak hoga prepaid to bataya gya apki requrdt reject ho chuki hai.system mai dikha rahe apko postpaid mai rehna esa apne kaha.. sir jo call pe bat ki mene customer walo se wo phn cellphn airtel store walo ka tha..wo khud bol b raha han apne kaha tha muje prepaid krna hai.. sar muje ab fir jana hoga store mai new request dene ye sab customer ko pareshani hai plz koi dhyan de