[Resolved]  Airtel — Migration to dth from iptc

Address:New Delhi, Delhi, 110076
Website:Airtel.in

We received a communication from team airtel regarding stoppage of the services for iptv this has been appended below.

We have been following up on their number 121 as well as nodal officer for last two weeks to understand their offer to ensure that we are we will be covered at the same price level as our current plan covering voice, dsl and iptv, as the same is not clear from the offer.

We are keen to migrate to new service and have been requesting for a call back from their office, none has come so far.

We are afraid that on 31st july 2016 they will pull the plug and we will be left without the tv service.

Request for an urgent attention.

Dinesh chand
Account no. [protected]‏

Dear customer,


Greetings from airtel!


We wish to inform you that we are in the process of phasing out our iptv services by 31st july 2016. However, you would continue to enjoy all voice and data benefits as per your existing plan on your broadband & fixed line connection.

In line with our commitment to offer the very best to our customers, we are offering you an upgrade to airtel digital tv services, which delivers a truly immersive and enjoyable tv viewing experience, along with a higher range of channels to choose from.

Based on state-of-the-art technology, airtel digital tv delivers unmatched entertainment complemented with crystal-clear hd quality. We have a special offer exclusively for you:



Zero installation and activation cost (Worth rs.500)

Complimentary hd usb set top box (Worth rs.1300)

Enjoy a bouquet of 10 hd channels absolutely free-of-cost for 1 month (Worth rs.111)

Free recording for 3 months (Worth rs.90)

Complimentary 8 gb pen drive to record/re-visit your favorite shows (Worth rs.300)


You can enjoy all these features by simply paying the monthly subscription pack charges.

We encourage you to opt for our digital tv services before the date mentioned above and enjoy uninterrupted entertainment. For more information, please call 121.

We are grateful for your patronage and will aim to ensure this transition seamless for you.


Warm regards,
Team airtel
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Sep 1, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2016
Airtel Customer Care's response
Dear Mr. Chand,

This is with reference to your post dated 29 July 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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