[Resolved] Airtel — Miscalculation of data usage by airtel

siddk

Address:	560075
Website:	airtel.in

I am using Airtel BB 999 plan with 4Mbps speed. On 5th Aug, 2016, I found that
around 10GB of data has been deducted from my balance. When I checked Airtel data usage details online through airtel.in, I found,
a huge amount of data (9GB) is used during 1 hr on 4th Aug night, which I am not aware .

As per my current connection, I get speed of 4Mbps. Using this maximum possible downloaded data could be 2 GB in 1Hr (512kb * 3600 secs = ~1.8 GB).

I am not sure how this data download happened although I was not involved.

I have registered a complaint and send mails to 121, but still didn't get any response.

Although I have downloaded the data usage details in a excel sheet for 4th Aug, but I am not able to check it online on airtel due to server issue.

I guess after my complaint, airtel somehow blocked the records with errors.

Data usage details :
23:24:47 00:24:38 0 KB 9.00 GB 9.00 GB

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Sep 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 6 August 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 14, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 6 August 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd