[Resolved]  Airtel — Miscommunication and ways to get money

Address:	Gurgaon, Haryana, 120002
Website:	www.airtel.com

This is my 2nd complain against airtel in just 1 month. Service provider who claim to be transparent and customer focused.
I am dealing with this case since jan 30th 2016 where in i have asked for broadband connection and made a cash payment and provided the documents. After following up for several months i have raised a fresh request for the same and this time i made a payment through cheque.
I was following up with them for both the request. Finally i got a call from mr dhiraj that my previous cash payment will get adjusted toward my new connection request so i can cancel my cheque. I also got a confirmation email from airtel that they have received my payment and i got my connection.
But again they have added 1000 as installation charges in my bill. So i am back to the square one. Again i have started email chain explaining the same issue again attached all the documents but same response that they get back to me in 4 days or 5 days etc etc. It has been 10 days already.

Mr dhiraj is just vanished. Not picking up calls and not responding to emails at all. These so called customer service specialist are actually there to increase our pain nothing else. When you need them they are never available.

I strongly recommend that go for some other service provider but not airtel. Pathetic customer service.