Airtel — Misguide and extra charges

Address:

Gurugram

I am using an airtel number [protected] since many years. There was a network issue and i complained mANY TIMEs but the issue was not resolved and hence i decided to port out from airtel. When i sent message for port out, i received a call from retention team and the executive gave me an offer of bill amount under 200 rs and the officer assured me that they will resolve my network complaint as soon as possible. The network issue was not resolved and the discount given to me was also removed and i got a high amount of bill for which i complained and airtel told me that the offer was given to me for only 1 year. I asked them to listen to the call recording as i was not told for this. I complained mANY TIMEd to CUSTOMER care but no satisfactory response was given to me. In spite of this, airtel has hired executives who do not know English and they were unable to understand what i have sent to them on email and what i am complaining about. I sent email to appellate authority but the executives there are more ### who repeated the same thing and they did not check anything, I paid 1500 rs which was the legal amount and the rest invalid amount i complained to waive off which they did not. They also suspended my number which i was using for so many years. I am facing a loss because of Airtel and they don't even bother to call me to understand the issue. I gave them my another number to get in touch with me but they did not.