[Resolved] Airtel — Misguide the customer

nachg

from Bengaluru, Karnataka

Address:

560078

Recently I Got a message from Airtel a new plan 349. Unlimited local/STD and unlimited internet 28 GB for 28 Days. When i recharged through airtel out let the talk time offer is reflected data plan not reflected. When asked customer care this offer is NA for everyone only selected customer. Asked customer care to put this offer to me because i am using airtel and i got a message from airtel, I have shown the message also . she said we cannot give offer like that.Then they should mentioned when customer recharging for 349 plan is not for everyone.I have attached screen shot of that message . dont cheat the customer . please activate that plan
my number is[protected]

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May 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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