[Resolved]  Airtel — Misinformed service rep. Wrong data charges.

Address:	Bangalore, Karnataka, 50029
Website:	www.airtel.in

Hello,

My mobile number is [protected]. I got 10655 rupees of mobile bill for the period of 2 oct to 1 nov 2016.

I am totally shocked after seeing the bill where you guys have mentioned that i have used approx 2 gb of data on international roaming. I am 100% sure that i could not use this huge amount of data on international roaming.

The call changers are ok but i will never accept the data charges which you guys have put on my bill. Its totally shocking for me.

When i called to airtel customer care on 16th of oct 2016 and asked about the international (Sri lanka) roaming rates then i got the following information:

Outgoing call - rs.15/ min
Incoming call - rs.20/ min
Outgoing sms - rs.5 / sms
Data - rs.2/ 1 mb

On the same call after getting all the required information i activated my international roaming plan of rupees 149. I was misguided because you guys gave me wrong information and now you are charging me 5 rupees per 10 kb (Woooow). If i would have got this information at that time then i would have been never activated international roaming.

If you want you can check the 16th oct 2016 recording of my call ([protected]) with your customer care representative.

I have called so many times to customer services, and exchanged tons of emails to no avail. I donot want to pay for some customer services representative misinformation.

Please review my bill and charge me according to what i was informed the first time i called.
Thanks
Gaurav babbar