Airtel — Misinforming customers and denying me the chance to connect with airtel appellate

I filed a complaint to Airtel regarding my internet not working and they provided me with the information to resolve my complaint by 1PM on 13th July but they went back on their word and said it will be resolved by tomorrow. This is unacceptable behaviour and a clear misinformation to airtel's customers and on top of that the airtel appellate number provided on my bill doesn't connect me with airtel appellate . This is also a misinformation and I want strong actions against this. MY SR no with airtel is [protected]
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