[Resolved] Airtel — Misleading description on recharge voucher

Akshay Das Adhikari

from Mumbai, Maharashtra

Address:

560097

I have a mobile number with Airtel, Karnataka circle. I wanted to recharge my account. When I went to airtel's recharge interface, it showed the best offer for my number. The offer was recharge with Rs197. The benefits include unlimited local+STD calls and 1GB 3G/4G data for 28 days. I did the recharge by paying Rs197/ on line. After recharge, I got the message that unlimited call is only for 2 days. However, I got the data of 1GB for 28 days validity. I felt their way of description is unclear and misleading, just to trap the customer.

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Jul 26, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2017

Airtel Customer Care's response Dear Akshay,

This is with reference to your post, dated 22 June 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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