[Resolved] Airtel — Misleading way of Selling and poor customer service | |||||
Dear Sir, I had approached the Airtel Store for a new Hotspot post connection they told me buy it before 31st January 2017 and you will get double data. Iasked till when the answer was till the time you use. I bought it. In 15 days I came to know the double was only for first three months. The device cost is INR 2000 . I had complained they disconnected my post paid connection without asking or informing me. Was this information helpful? | |||||
May 9, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 01, 2017 Airtel Customer Care's response Dear Mr. Dhawan, This is with reference to your post, dated 1 April 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 04, 2017 Airtel Customer Care's response Dear Mr. Dhawan, This is with reference to your post dated 1 April 2017. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 06, 2017 Airtel Customer Care's response Dear Mr. Dhawan, This is with reference to your post dated 01 April 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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