[Resolved]  Airtel — Misrepresentation of data billing and on customer call

Address:

Bangalore, Karnataka

Consumers are asked to pay bill (basic call and data). On data, Airtel has been over charging on data to customers (including my no [protected]) based on flat basic data plan in full + on data used on pro rata basis on new plan changed. Instead, it should have been either pro rata based on usage in both old and new plan in 30 days or pro rata basis based on no of days the old and new data plan remained active. On the top of it, the customer care does not highlight clearly on data plan change request that full monthly rental plan will be charged on old active plan plus addition new charges on new plan on pro rata basis will be levied irrespective o[censored]sage in both the plans in those 30 days. Two question: if a customer has not used fully data limit in old plan in a month, why should he pay full monthly amount to Aritel. If he ought to pay as it is fixed rental plan, than on change of new plan, the data usage on new data plan starts from the day of change in new data plan despite positive data pack avaiable in the old data plan for that month. Example: Sept month data plan taken 650 rupees for 3GB ( bill cycle 8 Sept to 7 Oct), Usage of 1.29GB until Sept 16 On Sept 16, data plan changed to 799 (5GB) by customer in view of expected rising usage for that month. Total Data billed = 650 + 610 (21 days pro rata for 799 month rental) This is unfair for customer to pay 1270 for using a total of less than 5GB data in that month, with max 5GB limit. The airtel executives despite understanding the facts, misguides customers on new data plan change request and do not highlight the consequence of paying higher amount for specific usage. They highlight that you will have to pay bill on new data plan on prorata basis, but do not talk about old plan fixed payment nor give any additional data usage facility for new plan taken. I have been using Airtel for last five years, three years in bangalore, but this kind of instances is running for last 1 year, inflating my bills more than 500-1000 each month. Please compensate.