Airtel — misrepresentation of plans and defrauding customers

Address:

Mumbai City, Maharashtra, 400007

I recently selected a plan for rs. 998 on the my airtel app which read:
“plan voucher 998- enjoy unlimited
National calls, 12 gb data, 300
National sms renewed every 28 day.
Validity: 336 days”

There were no further details provided nor were any terms and conditions provided when purchasing the plan. On plain reading this information would imply that the plan is valid for 336 days and that the benefits will be renewed in 28 days.

Once the payment had been made i received the activation message for erecharge which gave further clarification of the plan. It read:
“12 gb data, unlimited local, std and national roaming calls, 300 local+std sms/28days (Sms will be renewed after 28 days). Validity 336 days. T&c apply. Congratulations! You have unlocked free 10 gb data on download of my airtel app (New user only). Download my airtel app airtel.in/5/a109”

The reason that i took this plan was because of its attractive data benefits. I would not have taken the plan had the clarification about only the sms being renewed been provided before. Having said that, i believe that it would have been very easy for airtel to have provided this clarification at an earlier stage in the details of the plan or at least in a link attached to the details which clearly explained the terms.
The act of only providing this particular clarification only after the money has been paid shows airtel’s clear intention of cheating and duping customers. Concealing part of the details of the plan is a clear misrepresentation and falls within the definition of cheating under section 415 of the indian penal code, 1860.

Airtel’s indifferent attitude towards it’s dishonest service was further evidenced by me, when the customer care assistant the senior supervisor rudely pushed aside my complaints by claiming that no where in the initial message did it clearly say that the data would be renewed. Further they refused to do anything to help me in the scenario and rather rudely told me to do whatever i wished as they would not be able to help me.

This is not the first time that i have faced the issue of rude customer care persons in airtel. I have repeatedly had to deal with this when visiting an airtel store or calling on their helpline. However, this time i feel that the behavior has been the worst.

I would like the plan canceled and rs. 998 that has been charged fraudulently by you refunded to me. If i do not get the refund of the money within one week of this email.