Airtel — Misselling of broadband plan

Address:

Ahmedabad, Gujarat

⌂ Home shyam ⚙ Help Press ? for Keyboard Shortcuts. CLOSE Re: CANCELATION OF BROADBAND [protected] & CANCEL UNINFORMED MONTHLY BILL (3) appellate.[protected]@in.airtel.com To [protected]@yahoo.co.in Dear Sir, I received Bill dated 27-Jan-15 for my airtel fixedline/broadband ID [protected] which was not expected by me as I was told by your sales executive while selling 6 month advance rental plan that after 6 month connection will be over and plan will stop as its advance rental prepaid plan. So on 26th Dec 2014 our plan got over and so as a customer stop using broadband and switched off Modem. But suddenly I got bill on 27th Jan 2015 and it is so unprofessional when I called your customer care today that I was not informed either by call/sms/email while my prepaid plan transferred to post paid and also auto activated with monthly bill !!! I mean as a customer I must have been informed if my connection is still active and not only active also shifted in monthly postpaid connection. This is absolutely unprofessional and unrealistic and customers are suffering because of wrong commitments and miss selling. I have not used a single MB of data as I was in impression that plan is closed. If I was know that plan is active and shifted to monthly plan I could have either called to customer care for cancellation or used it if wanted. Its my request to close my broadband account from immediate effect and also cancel this January bill amount of Rs. 839.61. I am not liable to pay as neither I used any plan nor I was informed about reactivation of plan or auto transfer of advance rental plan to postpaid plan. Will be waiting for quick and positive reply.