[Resolved] Airtel — Missing information and customer harassment | |||
I had 500 mb data balance. A sms came to recharge to carry forward data. No term condition mentioned in sms neither in app. I recharged with small valid amount displayed in app and now i see full data pack is gone and nothing is carried over!! Customer care executive says you have to call customer care before yoy recharge. This is ridiculous and cheating to customer. No information is displayed anywhere while recharging. I am thinking of dumping @airtel Was this information helpful? | |||
Dec 15, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 10, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 10 November 2016. We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 14, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 10 November 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at [protected]@in.airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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