[Resolved]  Airtel — MISUSAGE OF MY PREPAID MOBILE NO - [protected]. ( POST PAID CONVERTION TO ANOTHER USER )

Address:

Chennai, Tamil Nadu

Sir/Madam; V.SELVARAJ Contact No: [protected] This following complaint has beed sent to : appellate.[protected]@in.airtel.com &([protected]) dt:17/102014 But no solution I am selvaraj V & I have been a customer of bharti airtel for the past 6 years using the pare-paid no: [protected], I write to you with great grief and dissatisfaction with the way your employees treat your customers, privacy ∓ security, I have come to you only after a very long ( 17~20-Oct-2014), disturbing & negative communication starting from level 1 to level 3 (appellate.tn) officials. (Ref: SR 58517649 dated 17/10/2014) Due to some unavoidable legal circumstance I had not used the no from 17-Sep-2014 to 08-Oct-2014 (20 Days). During this period your airtel office situated at No. 67, 2nd, Ashok Nagar Main Road, Ashok Nagar, Chennai ¿ 600083, Mobile No: [protected], Has allotted the above said number to Mr. Ponraj A as Post-Paid Connection without any prior intimation to me and on a phony claims from Mr.Ponraj A that he is one of my relation. · The Legal circumstance I had been referring to are still in enquire stage, which requires all Tele-communication documents like mail backups, chat backups, social networks and telephonic conversation to be enquired to find out the culprit. · Mr. Ponraj A is one of those suspected in the legal proceedings. · From 08-Oct-2014 to 17-Oct-2014 we were not able to access mail and other chat server after requesting from concern authority the email password was reseted back and we found out that all the above said tele-communication documents were deleted and also Mail Password has been reset on 08-Oct-2014 this is due to the lethargic behavior of your Airtel Relationship center who had provided Mr. Ponraj A the above said Mobile number on the basis o[censored]sage and without verifying his claim to be my relation. Without checking any previous documents or verifying with me. · Currently the executives from Ashok Nagar Chennai customer relationship center are compromising and requesting me to submit documents to provide me the number again, which will not be helpful in any ways to retrieve back the lost documents( evidences in the legal proceedings). · This is bringing up a great hindrances in bringing justice to my Deceased Daughter who was using the above said no for the past 6 years (since her being minor I had provided my documents to procure the number 6 years back). What your Executives has done is purely unacceptable and such is a clear obstruction of law & has a provided a way to interfere with evidence. I request you to kindly take necessary legal action on the concern employee of your above mentioned airtel relationship center and Mr. Ponraj A. The details of the above has already been informed to your personals more than 100 times Kindly do the needful immediately kindly do not mistake me if I file a petition with TRAI and take legal actions from my end if there is any major delay from your side on taking necessary action on this issue Without any valuable reason the SR 58517649 has been cancelled.