Airtel — misuse of my recharge amount

This has reference to my airtel mobile no - [protected], i like to inform you that i am housewife and taken prepaid connection from airtel since long and as an when it require for recharging i am doing that.
On 24th jan'18, i have recharged for rs.100/-. But i am surprised to note that inspite of having my balance when i wanted to make a urgent call, it is showing no balance and again i have recharged for rs.24/- (On 24.02.2018) at 6.47pm and given a miscall only (At around 7pm) to my daughter's m. No-[protected]. After that have seen balance is showing only rs.7/-.

Now it is very clear to me that airtel company just misusing the customers amount which are lying.

So i will be highly oblige if you kindly do the necessery action asap.

Thanks & regards,

Sharmila roy bhowmik
[protected] / [protected]