Airtel — MNP - No Network, no support

Website:

airtel.in

I ported my number from Vodafone to Airtel postpaid and the network activation was supposed to happen on Saturday 17 September, at 10PM. I was told it would happen immediately and even their website states "There is no downtime during the day, and you continue using your existing number until the MNP process has been completed."

I just need to restart my phone and activate new SIM by calling 59059. However, I have no network on my new SIM. Customer Care is saying it is activated, but there is still no network. They can't let me talk to a senior person, or a technical person who can help. I'm supposed to visit an Airtel store to resolve the issue but they said it's a Sunday holiday for AIrtel stores so I will have to wait another 24 hours.

No network, no one to talk to, no one to visit. "We can't help you, just please wait." is what I am told.