Airtel — Mobile ADSL intermittent connection & regular call drops

Address:

Kolkata, West Bengal

On my Airtel mobile number 97485***** I had been facing call drop problems for over a month. As I have another Tata Docomo number I never bothered to complain regarding this problem. Then I committed a grave mistake by getting ADSL. Since the first day the connection was pathetic. Either I was nearly never able to connect or in between connection, Airtel network signal would go out completely and when it would come back, ADSL connection would be lost. This went on for a couple of weeks until exasperated on 17/07/2015 I decided to lodge a formal complain at the Airtel helpline. The first person with whom I spoke with suggested that I should visit a cyber cafe if I need internet and then disconnected the call after I refused to take that 'solution'. I called back immediately and this time I spoke with Ms/Mrs. Shweta. This lady as well disconnected my call after telling me she's transferring me to a senior supervisor. I called back the third time and got Mr. Jayanta Kumar Roy who after listening to my issue transferred me to senior supervisor Mr. Bappa Kundu. Mr. Kundu informed me after hearing the problem that he's taking a formal complaint. He took down my contact details and address and said someone will contact me withing the next 72 hours. He also said that the complaint number shall be SMSed to me. He did not give me the complaint number on that call itself. I never received the complaint number. I called back today and spoke with Mr. Buddhadev Nandi. This gentleman told me that there is indeed a complaint that has been taken regarding the ADSL not working and the turn-around time for a fix is 29th of July. The complaint was lodged on 17th of July and Airtel needs more than a week to fix an ADSL problem? BTW, 29th is the day when my GPRS pack expires. How clever and devious Airtel! If anyone from Airtel has the time which i doubt my complaint number is --- [protected]