[Resolved]  Airtel Mobile — Airtel call drops multiple times complaint: Ref Nos. 63342741 & 63342770

Address:

Bangalore, Karnataka

Airtel Presence, I had made a complaint to Airtel 121 on Sunday, 19th July, 15’ at 3:36 PM, regarding frequent call drops at my residence. I am facing this issue since past 2 months past on 3G network itself. Earlier this issue was not present. My concern is the frequent call drops during my office telecons/meetings, gives a very bad impression. I asked for a solution on this but I got a below update. Update from Airtel on Monday 20th July, 15’ at 9:56AM "Update: Reference no. 63342741 regarding 3G Coverage: There is no site currently planned for the mentioned area. We have noted your feedback and shall update you on development in the near future. If you are not satisfied with the resolution, contact Appellate. For details, visit Contact Us page at www.airtel.in." Is that Airtel’s professionalism is so quick to close a complaint made on Sunday, 19 without a resolution within a day without surveying the area? No attempts have been made by Airtel to survey the area for signal strength, no call from the technical department. Is that the Airtel have settled down with a huge customer base that they ignore the customers complaints in such unprofessional way?