Airtel — mobile damage protection promise is fake

Address:

Hyderabad, Andhra Pradesh, 500019

Today my husband got a call from Airtel secure that my complaint has been closed and not comes under claim coverage due to improper handling. I went through your secure policy on your site (airtel.in/airtel-secure-terms) where physical damage due to drop is under coverage as per policy point 2.4. I am attaching policy in this page for your reference please go through it.

Since last week every alternate day me and my husband submitting documents, every time it says incomplete documents and today your insurance team had closed it with improper reason.
It was accidentally dropped ( where somebody pushed him from behind) and got damaged. If it is not under coverage then why physical damage due to drop mentioned in your policy and why you people make fake advertisement? Also you should elaborate "KIND OF DROP" comes under covagrage in your policy. Kindly re-raise this claim and give me a proper reason or make your policies more clear to understand.