[Resolved]  Airtel — Mobile network stopped working

Address:

New Delhi

Date of incidence: 9 July 2022
Incidence: All of sudden network on my prepaid mobile number has stopped working. Upon visiting the Airtel store in Ghatkopar East (Mumbai), they updated me that my phone number has been churned and cannot be given back. I told him that my mom has been using this number for over 10 years now and despite having a valid recharge how can the network stop. They don't have a satisfactory answer to give.
Desirable resolution: Kindly assist to get the number back

Thanks you