[Resolved] Airtel — Mobile no porting | |||
Around two months back I tried to port my mobile from Vodafone( prepaid) to Airtel(Post paid). I contacted an airtel agent Shekar(Mob No. [protected] ), to get a CUG sim. He collected my photo and address proof but after 2 weeks he told me that there is some problem acquiring a CUG sim. He said it is better to get a regular sim with "myplan" and then convert it to CUG after a month. For this purpose he took another copy of photo and address proof and also Rs. 400 for the sim, which he said would be paid back to me in four months as a reduction in bill. A week after that i got a message telling that the sim cannot be activated as there is a difference in address proofs submitted. The next day i got a call from airtel customer care telling that there was a mistake from their side and asked me to generate another Unique Porting Code. I did that then and there and messaged the generated code. I was told the sim will be activated in 4-5 days . I waited for a whole week and nothing happened. The agent was not picking up the phone when I called him. When I called him from a different number, he answered the phone and told me that he cannot return the id proofs and the photographs, but he will return the money. I insisted that I needed both the photographs and the ID proofs. He said he will look into it and after that I have not heard back from him. The Sim no which he had given me is[protected] H2-WD Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Mr. Shanker,
This is with reference to your post dated 27 June 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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This is with reference to your post dated 27 June 2014. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.
We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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This is with reference to your post dated 27 May 2014. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com
Regards
Varun Mittal
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33