Airtel — Mobile number portability issue

Dear Mr. Sahoo,

This is with reference to your post dated 1 March 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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I have informed airtel customer care so many times but they don't help me on that contexts. Also they don't resolve my issue not a single times. Also they don't log any complain on behalf of me.
Each and every time when I have ported my number Airtel activate promo on my number and cancel the port request, without informing me.
I want to know in which basis airtel activate promo without my concern? Does airtel compromise with customer security if not how they can activate any promo without customer intervention. Also whenever I have called airtel customer care ( number is 198) and want to know the reason they told me that there is no reason to this problem.

At last one thing I can say such services is not expected from a band like airtel, this will surely effect the brand name of airtel. Kindly resolve my issue urgently with top most priority.