[Resolved] Airtel — Mobile number porting asked for unnecessary charges

Divya123456

from Chandigarh, Chandigarh

Address:

Ernakulam, Kerala, 682030

Last saturday 25th March 2017, i went to airtel store for changing the circle from karnataka to kerala, they told i will have to raise request for porting. I raised and they gave a new sim, they asked for 100 Rs/- but airtel gives advertisement that 4g sim is free, when i asked they told i will get the talk time and i also had balance of nearly 150+ in my old sim, i asked about that balance they told number is same so i will get it. Today 31st March 2017, my old sim is deactivated and new sim is active now when i checked balance is only 5 rs/- when i called customer care they told they dont know and i will have to check with the store i bought. services are really poor and they cheat customers like this. I bought the sim from Airtel Store, Civil Lane Road, Padivattom, Ernakulam, Kerala. I need my money back, if you cant do it please dont give fake advertisement and cheat customers.

Was this information helpful?

No (0)

Yes (0)

May 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Apr 07, 2017

Updated by Divya123456 Can i get a clarification on the same. Also i tried sending mail to the given mail id, but it was not delivered

Verified Support

Apr 08, 2017

Airtel Customer Care's response Dear Divya,

This is with reference to your post dated 31 March 2017 .

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd