[Resolved] Airtel Mobile — Postpaid mobile | |||
I wanted to change from Airtel postpaid mobile to Airtel prepaid mobile. I went to the office in Shyambazaar and filled in the required form and submitted all the required documents.I received a message that some information was not upto date in the voters ID i submitted.So I went back and submitted a xerox of my driver's license .Then again I received a message that the the required information was not complete. I'm a 71 year old senior citizen and it is not possible for me to commute so many times for this triial transfer.all i want is to change from postpaid to prepaid .Why is airtel company harrassing me so much.When I changed from prepaid to postpaid it was done in a jiffy over the telephone.Now why is the reverse creating such a problem? Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
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This is with reference to your post dated 5 January 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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