[Resolved]  Airtel — Mobile postpaid to prepaid migration - undue delays

Dear Sir On 2 September 2014 I submitted all necessary documents with a sum of Rs. 150 and requested migration from postpaid to prepaid mobile number 96508***00 at Airtel Relational Ship Centre plot 66, Near Mahalaxmi Hotel, NIT, Faridabad 121001. I was told that the migration will happen within 72 hours and my due amount will be adjusted in [security money + Rs. 150]. Nothing since then has happened so far. Today it is 15 October 2014. Every 2 days I am calling Customer Care and I have been told every time to wait for another 4-6 hours for a revert call since the complaint is escalated to the higher authority. My complaint number is 58322111. I swear to god that I have not received any call from Airtel regarding this. Due to this dalay I also have some outstanding due amount now, which is not because of me. Mr. Harish ([protected]) from Airtel Relationship Centre who took Rs. 150 and my documents from me is not picking up my call. I request you to please take action and help me sort out this matter. Yours faithfully Dr. Sukant Garg Garg Nursing Home Gwalior