[Resolved] Airtel — Mobile prepaid internet plan auto renewal - no options anywhere to cancel it | |||||
Hi, my airtel number is [protected]. I have an internet plan already active (Rs. 199 for 4 gb). I received another sms yesterday that my rs. 102 plan will get auto renewed in 2-3 days. I want to cancel my auto renewal of that obsolete 102 plan as i have much better plans now. But airtel does not let me cancel it anywhere. Every month i try to cancel, but there is no option anywhere to cancel. When i check by dialing ssid code, it says i have no services active, but it is active. I sent hundreds of emails to [protected]@in. Airtel.com but got absolutely no response, nor seen any auto confirmation - meaning my complaints not even registered in your fraud system. I logged in to my airtel account online and see, no single service requests registred. I tried to submit fro my airtel account also, after filling up entire form and submitting, no ackknowledgement and no tickets raised for my issue. I downloaded airtel app and raised through that, still after clicking submit my request/ complaint didnt get submitted. Bloody frauds. I called 121, they said select 1 for english. I pressed 1 and it took me to kannada line. After that i hung up and called again, now i dont even get language selection options, it always answers in kannada and gives me options i dont understand. Cancel all my auto renewals else i will take you guys to courts, and not just that i will paste every single day of my life on facebook/ twitter/ social media about your fraudulent behavior. Was this information helpful? | |||||
Aug 18, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Jun 14, 2017 Soubhik sing's response Call details
Verified Support Jun 25, 2017 Airtel Customer Care's response Dear Anand, This is with reference to your post dated 19 June 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 14, 2017 Airtel Customer Care's response Dear Anand, This is with reference to your post dated 19 July 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
5 Comments | |||||
Comments
Airtel is not providing aforementioned benefit under best recharge for prepaid customers. They deduct money have give [censored] plan instead of mentioned offer. They are doing fraud by showing fake offers on their website airtel.in and also on my Airtel app
Reply
Not reciving sms after update to 4g
Call details
Airtel Customer Care's response, Jun 20, 2017
Verified Support
Dear Mr. Singh,
This is with reference to your post dated 19 June 2017 .
Please SMS “EPREBILL <Month Name> Email id” To 121 to get the bill with outgoing call details on your E-mail id.
However, incoming call details cannot be provided due to unavailability of the same with us.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 19 June 2017 .
Please SMS “EPREBILL <Month Name> Email id” To 121 to get the bill with outgoing call details on your E-mail id.
However, incoming call details cannot be provided due to unavailability of the same with us.
Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I have lost my phone plz block this number [protected]
Hai sir i have use airtal network ..but no signal in your network my village surrounding 10 km no signal towers ..
thanks...
thanks...
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