[Resolved] Airtel — mobile recharge not done even after payment and subsequent complain

kaushal109

from Kolkata, West Bengal

Address:

Bhagalpur, Bihar

I have recharged my 3G data plan from airtel official website by Rs 995 for 5GB on 25th of dec 2013..I have also received massage regarding the recharge, transaction id for recharge was [protected]. But to my utter surprise it was never recharged, I came to know this when my balance became zero for using net as the charges were being deducted from my main balance. I complained about it on customer care twice . every time they gave me a complaint number but never resolved the issue saying that there was a communication failure with me and there is no such kind of plan but it was on their official website although in past i had recharged the same plan on my mobile. the complain no is CONRC[protected] ON 6TH JAN 2014. Sir please take proper action in this regard kaushlendra kumar mob no [protected] Mail id [protected]@gmail.com

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Aug 13, 2020

Complaint marked as Resolved

Feb 01, 2014

Updated by kaushal109 sir in response to my complain against Airtel, , the Airtel Presence (Airtel Customer Service Team) has contacted me and asked me about the trasaction details of the deta recharge that i have done from their official website.I have forwarded them mail that I have received in confirmation of the said rechage.Although these details has already been furnished in my earlier complain.Sir despite of their assurance to resolve the issue no action has been taken yet.Sir i request you to communicate my grievances to the concerned people and take proper action against them.

yours sincerely
Kaushlendra kumar
mob no [protected]
email id- [protected]@gmail.com

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Kumar,

This is with reference to your post dated 25 Jan. 2014. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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