Airtel — money adding but can't debit

Address:

2, Harpreet nagar, bahadurke road,, Ludhiana, Punjab, 141008

Hi sir/madam,
My complaint is for airtel payments bank.
In short i add 219 rs.in airtel money and they didn't told me that i can't use it for recharge or anything.
But now i'm calling them for 2 days and they are saying that i have to give them address proof my proof which i can provide but also they are asking for pdf of 219 rs. Transaction which i can't provide bcoz my bank doesn't give me i can send the screenshot of that transaction of rs. 219.
That's not fair that i can add money again and they will add it without warn me that i can't use it, like they are blocking my money, please help me bcoz this is not a problem of rs. 219 this is fraud and harassment and they are making millions of rupees like this
Thanks and regards
Rohit kumar
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