[Resolved]  Airtel — Money debited but not recharged

Address:Kangra, Himachal Pradesh, 176087
Website:airtel.in

I recharged for Rs.100 through airtel online Money debited but not recharged
Money debited but not recharged mobile number [protected] on 25/07/2106 . Message will come Money is deducted from my bank account but, no balance is seen when checked.. Plz do the needful or refund the money as soon as possible.And call to Airtel customer care he suggest me to wait for 3rd august your money will credit to your bank account.. but on 29th july i change my prepaid no. to postpaid because i have to go to jammu as there is prepaid no. is not working. today when i call to airtel customer care for that he behave very rudely and says that firstly you have to come to preapid then we will working for the same. and he said you have to wait for some days for amount credited to bank account and after that you have to convert prepaid to postpaid.. such a bad reply from his side and in last he said what u wanna you can but we will not help for the same..

Thanks
[protected]@gmail.com
Was this information helpful?
No (0)
Yes (0)
Sep 7, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Aug 07, 2016
Airtel Customer Care's response
Dear Mr. Sood,

This is with reference to your post dated 5 August 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

Hi, inspite of calling daily & even dropping mails to airtel, they are not reverting satisfactorily, ..Its been 4 days am suffering with serious network problem...they are mailing that wait for 6 months ..is this the way they are saying to a 8 years old customer.This is so pathetic ...
[protected] number is supposed to be migrated from prepaid to postpaid.
There is no signal since 3:22pm of 29th July 2016 .
I have called up customer care for almost 5times since yesterday and I am still asked to wait for 8hrs more .
Heights of negligence been shown by Airtel
Sir
I am Rajesh Thakre s/o Gopal Singh Thakre My DOB 18/05/1991 my loan contract no.[protected] loan adviser Mr. Intyaaz Jee me documents & singers 20/07/2016 plz my problem solutions


Regards
Rajesh Thakre
[protected]
Bhopal Madhya Pradesh

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54538
    Pending
    0
    Resolved
    21961
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information