Airtel — Money Debited but number not recharged

Hi,
On 3rd Sep, today, my number - [protected] got successfully ported to Airtel (from Vodafone).On the Airtel Thanks app, I initiated the recharge of Rs. 279 (as an FRC) using payment method as Paytm Wallet.The amount of Rs. 279/- got debited from my Paytm account/wallet the number did not get recharged and I am unable to see the same in Transaction History.
Paytm passbook shows Money 279 successfully paid on 3-Sep-2020. 10:56:13 AM with Transaction id: [protected].I tried raising an issue with Paytm but it says "Your transaction of Rs. 279 to Bharti Airtel Limited under order id[protected] was successful.Kindly coordinate with Bharti Airtel Limited for confirmation of services/product delivery."Find attached screenshot.
Please advise.
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Airtel customer support has been notified about the posted complaint.
Sep 15, 2020
Updated by sshreyans
its been 13 days and no response yet. I am still awaiting for the refund of payment.
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