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Airtel — Money deducted but not credited recharge

I've done recharge on 11th October on my phone no through Airtel Thanks app
I recieved the msg that "payment of 399 is done Order Id 6721************** you will receive order confirmation within 4 hrs"
Since then I haven't receive any message regarding confirmation also my Money from debit card deducted without crediting recharge
I want my money back or recharge my data pack
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This message was sent by airtel
Kindly refund my money

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